ABOUT OUR SHIPPING POLICIES AND PROCEDURES

We want you to get your pet door as soon as possible! All orders will shipped same day if placed before 12PM PST on a business day.  Orders received after 12PM PST will be shipped the next business day.  Sorry, we do not ship on the weekends.

We use UPS Ground for our shipping.  Shipping should take between 2 and 6 days depending on where the pet door is being shipped.  We pay for shipping via UPS Ground to the 48 contiguous states in the US.  Orders that are being shipped to Alaska and Hawaii are shipped with a flat rate of $150.00.

RETURNS

If you are not satisfied with your purchase for any reason or if you feel the product is defective, please email info.firesafepetdoors@gmail.com within 14 days to let us know.  We expect return goods to be in original, resalable condition within 30 days of receipt for a full refund. All refunds will amount to the cost of the purchase, less return shipping charges and restocking fee if applicable.  Your return will be processed within 7 business days. Please allow 3-5 days for your bank to reflect the refund.

Any returns received after 30 days from purchase will be charged a restocking fee of 25%.  No returns are accepted after 30 days.  No exceptions to this policy.

If a product is returned with missing parts, with seals or tapes scratched or damaged in any way, or any parts that appear to be  “used” and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.

Please note that you may not return a pet door or pet door part that has been obviously installed or used by your pets.